Warranty & Guarantee

Warranty overview for Wide w heelz

1. Duration of the warranty

The statutory warranty for e-bikes is valid for up to 24 months from the date of purchase. Within this period, you are entitled to repair or replacement of defects, provided the defect already existed at the time of purchase.

2. Covered components

The following parts and components are covered by the warranty, provided there is no improper use or fault of the owner:

  • Frame: Defects due to manufacturing defects.
  • Engine: Defects or loss of power due to manufacturing defects.
  • Battery: Capacity loss beyond normal wear and tear (usually less than 50% capacity within the first two years).
  • Electronics & control units: Malfunctions not caused by external influences.
  • Charger: Defects due to manufacturing defects.

3. Non-covered components and exclusions

The warranty does not cover defects or damage caused by the following:

  • Wear parts: brake pads, tires, chains, sprockets and other moving parts that are subject to natural wear and tear.
  • Improper use: Damage caused by falls, accidents or improper handling.
  • Own fault: modifications, improper repairs or tampering with the engine or software.
  • Water damage: Damage caused by immersion in water or use in extreme weather conditions.
  • Normal wear and tear: Natural aging and performance degradation, particularly in the battery.

4. Assert warranty claim

To make a warranty claim, you need:

  1. The purchase receipt as proof of the purchase date.
  2. A detailed description of the error with pictures or videos (if possible).
  3. Contact the seller or manufacturer to initiate the inspection.

5. Repair or replacement

In the event of a warranty claim, the manufacturer or seller will, at its sole discretion:

  • Repair or replace the defective part.
  • Provide a replacement product of equal or higher quality.
  • If repair or replacement is not possible, offer a refund.

This warranty does not affect your statutory rights. Further details can be found in the manufacturer's individual warranty terms and conditions.

Voluntary warranty on engine and frame

In addition to the statutory warranty, WideWheelz provides a voluntary warranty on the following components:

  • Frame: 3-year warranty against material and manufacturing defects.
  • Engine: 3-year warranty against defects or loss of performance due to manufacturing errors.

Warranty conditions:

  • The warranty applies only to the original owner and is not transferable.
  • The warranty does not cover damage caused by improper use, falls, or modifications.
  • Warranty coverage requires a valid proof of purchase and proper maintenance according to the manufacturer's specifications. (This applies to parts directly connected to the engine or frame. For example, tires do not need to be replaced at a dealer if you can do it yourself.)

In the event of a warranty claim, the manufacturer will repair or replace the defective part at its sole discretion. Further information can be found in the manufacturer's specific warranty terms and conditions.